Privacy policy

This privacy policy sets out how Vaidya Sanjeevni uses and protects any information that you give Vaidya Sanjeevni when you use this website. Vaidya Sanjeevni is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Vaidya Sanjeevni may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 20/07/2023.

What we collect : We may collect the following information:

Name and date of birth

Contact information including email address

Demographic information such as postcode, preferences and interests

Other information relevant to customer surveys and/or offers

What we do with the information we gather : We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping

We may use the information to improve our products and services

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

Cancellation of Order by Vaidya Sanjeevni:

Vaidya Sanjeevni (vaidyasanjeevni.com) reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or the payment has been received. 100% payment shall be refunded and the User shall be informed of the same.

If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by Vaidya Sanjeevni (vaidyasanjeevni.com) for re-delivery shall be claimed from the User.

Cancellation of Order by Vaidya Sanjeevni:

Replacement/ Refund Policy by Vaidya Sanjeevni (vaidyasanjeevni.com):

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:

• the item may be damaged during transit

• or there might be a manufacturing defect

• or that a wrong item is delivered to you

In only such cases as given above, we will replace the item at no extra cost or refund the complete amount, provided that the request for replacement/return of the item is made within 5 days after receipt of the package. No returns or replacements will be allowed after the order is processed, except for the reasons given above.

To get a refund or replacement, email us at vaidyasanjeevni@gmail.com your Order Number and the Reason for replacement/refund. We shall not be responsible for any items sent to us for return/replacement without our confirmation.

There will not be any replacement or refund in any other circumstances than mentioned above.

• If the replacement item is not available, we will try to give the customer the best possible alternatives, but at the end, the choice of the customer will be final.

• If the customer has paid, 100% refund will be given if the product is not available or the product is not shipped.

Terms:

100% Money back guarantee policy

1 Money back guarantee will be for reduction and pain, reduced stiffness and increase in flexibility only.

2 Use the product for 3 months as per the prescription without any break in between (consistency is the key). We will see order dates to ensure you are eligible for the refund. Also, proper diet plan as suggested by dieticians should also be followed regularly.

3 Submit a refund request to the email below along with your order number any time before 3 months after your first shipment was delivered. You can contact us at email vaidyasanjeevni@gmail.com

Please note that money back guarantee won’t be applicable in following conditions:

You have not used the treatment consistently. Order number and dates of all months will be used to know consistent usage

Any severe/underlying health conditions that can delay or decrease the efficacy of the treatment was diagnosed while on treatment.